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Terms & Conditions

Our trained staff packs every order with care to ensure that your merchandise arrives intact!

 


Product Condition

We ship all products new in sealed packaging, unless otherwise noted in the title or description of the item. We guarantee the contents of all the merchandises, however we cannot guarantee the actual package to be in collector quality condition.

 


Packaging Condition

We do not guarantee against shelf wear or minor damage to packaging during shipping. Returns based on condition of packaging are covered by our standard return policy.

 


Billing Condition

We accept payment by Visa/Mastercard, both debit and credit cards. Payment will be billed in the designated currency as shown on the shopping cart. You can also change the currency inside our website.  Full payment (as shown in the shopping cart and during the checkout process) will be billed to your card when your order has been confirmed from you, typically within 24 hours after you make the order.   Any refunds will also be performed to the same card that you used during checkout, or if you paid by Paypal, it will be refunded via Paypal.

All billing information is secure and confidential.  Our site uses 256-bit SSL encryption during the checkout process.  This means all information is encrypted and cannot be seen by a human.  Card information is only sent to the card processing bank for billing.  No card information is retained. Billing data is processed solely with the card processor or Paypal.

All costs are shown on the shopping cart page before checkout. You will also see the same grand total to be billed during the final step of checkout.  There are no hidden costs, you will pay exactly as that shown in the checkout.


 

Trackable Packages Inquiry Period

Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact our Customer Service within the required period. About the shipment time schedule, please refer to our shipment schedule chart. Thank you for your cooperation.



Order Cancellation

There is no order cancellation once the preparation process has been done and the parcel was sent to the logistic company. You can only return and refund the items according to our Return and Refund Policy. For any other circumstances, please feel free to contact our Customer Service.

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