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Delivery Information

Handling Schedule

We need 3-5days to process the order and send to logistic company base on the date of receiving the order in our system. There might be a chance of delay compare to the date of when you place the order. It is because the payment transaction is not complete such as e-check. If you have inquiry, please free feel to contact our Customer Service.

 

Shipment schedule and tracking

DHL eCommerce Solution (DHL Global Mail) is our sole logistic company. Parcel International Direct Standard is the default shipment method. The shipment schedule is vary from country to country. For United State, the official reference time schedule is 7-12days starting from the date that they have received the parcel. This shipment schedule may be change from time to time depends on the logistic company and their situation. We will notify our customers by updating our shipment information once there is a change. We will list out some of the official time schedule for some of the countries as below.

United State – 7-12days

Canada – 12-14days

Germany – 7-12days

Spain – 10-14days

France – 10-14days

United Kingdom – 10-14days

Italy – 10-14days

North Europe – 10-14days

Mexico – 6-9days

Israel – 7-12days

Australia – 8-17days

Hong Kong – 2-3days


Shipment  Handling

We charges a flat rate USD8.99 on every single shipment regardless the amount of items purchased. 


Packaging

Due to the fact that the original packaging is too fragile. We will re-package all the items before shipment and in our own boxes sealed with plastic bag for security reason.

 

Order Cancellation

There is no order cancellation once the preparation process has been done and the parcel was sent to the logistic company. You can only return and refund the items according to our Return and Refund Policy. For any other circumstances, please feel free to contact our Customer Service.

 

Tip: The worldwide spread of Coronavirus affects all international transportations and custom clearance. Lots of flights have been canceled or cut down. Your shipped order might be delayed for a while but our carriers will do the best to delivery packages sooner. Please pay attention to the package tracking updates. Please also protect yourself and your family members by taking all necessary preventive measures. We wish you safe and healthy.

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